Welcome to the Tourism & Business Institute of Southern Africa

"The future awaits, abundant with opportunities in a world
keenly awaiting their newly acquired skills."

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The Management Development Programme

The Management Development Programme will provide delegates with the necessary skills and knowledge needed to become effective and competent managers.

The Programme duration is 14 weeks. Delegates will attend lectures/classes 1 day a week at the Institute at Akker Park, Neels Bothma Street. N1 City, Goodwood.

All delegates enrolled for the programme will be trained in the following courses:

• An introduction to the world of Business

  • Business systems
  • Economic Environment of Business
  • Business Sectors
  • Entrepreneurship

• Business Law

  • An Introduction to the South African Constitution
  • Introduction to South African Business Law
  • Regulatory Laws and Acts Impacting Hotels
  • Introduction to Labour Relations

• Strategic Management

  • Introduction to management
  • Customer Relationship management strategies
  • Corporate culture
  • Performance Management
  • Managing Change

• Operations Management

  • Production and Operations Management
  • Managing the Operations Function
  • The management process
  • Problem solving and decision making techniques
  • Gaining a competitive edge

• Human Resources Management

  • Employment Relations in the organisation
  • Employment Equity processes in the Workplace
  • Skills Development Legislation
  • Stakeholder Consultations
  • Legal contracts
  • Recruitment and Selection of staff
  • Induction of new staff
  • Training and Development
  • One on one training
  • Supervise a team to achieve business objectives
  • Manage Team and individual performance
  • Employee Relations

• Basic Financial Management

  • Employment Relations in the organisation
  • The Financial management function
  • Financial Goals
  • Financial Analysis and Control
  • Financial Planning and Control
  • Financial Management and Decisions

• Communication

  • Communication theory
  • Listening Skills
  • Presentation Skills
  • Interviews
  • Conflict Management
  • Marketing

Assessment will be based on Examination, Portfolios of Evidence as well as a Presentation to a panel of Academics.