Welcome to the Tourism & Business Institute of Southern Africa

"The future awaits, abundant with opportunities in a world
keenly awaiting their newly acquired skills."

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The Supervisory Development Programme

Target

Line managers, supervisors, entry level management

Delegates

Maximum of 12 delegates per class

Duration

5 Weeks (1 day per week)
Time: flexible

Assesment

Assessment will be based on Examination as well as a Presentation to a panel of Academics.

All delegates enrolled for the programme will be trained in the following courses:

• An introduction to the world of Business

  • Business systems
  • Economic Environment of Business
  • Business Sectors

• Fundamentals of Operations Management

  • Production and Operations Management
  • Managing the Operations Function
  • The management process
  • Processing strategies and techniques
  • Problem solving and decision making techniques
  • Gaining a competitive edge

• Basic Principles of Financial Management

  • The Financial Management function
  • Financial Goals
  • Financial Analysis and Control
  • Financial Planning and Control
  • Financial Management and Decisions

• Business Communication and Presentation Skills

  • Communication theory
  • Listening Skills
  • Presentation Skills
  • Interviews
  • Conflict Management
  • Marketing

• Human Resources Concepts

  • Employment Relations in the organisation
  • Employment Equity processes in the Workplace
  • Skills Development Legislation
  • Recruitment and Selection of staff
  • Induction of new staff
  • Training and Development
  • Manage Team and individual performance
  • Employee Relations